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Terms & Conditions

Last updated: 04/2/2026

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1. About Us

These Terms and Conditions (“Terms”) govern your use of the website [newhomeinspections.com] (“Website”) and the inspection services provided by [Coppinger Construction Services] (“we”, “us”, or “our”).

Company details:
Company name: Coppinger Construction Services
Registered address: 285, Drayton High Rd, Norwich, Norfolk
Email: coppingerconstructionservices@gmail.com
Phone: 07800538382

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2. Website Use

By accessing or using our Website, you agree to these Terms.

You agree to use the Website:

  • For lawful purposes only

  • In a way that does not infringe the rights of others

  • Without attempting to disrupt, damage, or gain unauthorised access to the Website

We may suspend or withdraw access to the Website at any time without notice.

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3. Information on the Website

The content on this Website is provided for general information only. While we make reasonable efforts to keep information up to date and accurate, we do not guarantee that:

  • Content is always current or error-free

  • The Website will always be available

Website content does not constitute professional advice and should not be relied upon as such.

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4. Booking Inspection Services

Inspection services may be booked via the Website, email, or telephone.

A booking is considered confirmed once:

  • We have accepted your request, and

  • Payment (or agreed deposit) has been received, where applicable

By booking an inspection, you confirm that:

  • You are authorised to instruct the inspection

  • You have permission to allow access to the property

 

5. Scope of Inspection Services

Our inspections are visual, non-invasive inspections of accessible areas of the property at the time of the inspection.

Unless otherwise agreed in writing, inspections:

  • Do not involve destructive testing

  • Do not include specialist testing (e.g. gas, electrical certification, drainage surveys)

  • Are not a guarantee or warranty of the property

Inspection findings reflect the condition of the property on the day of inspection only.

 

6. Inspection Reports

Following an inspection, we will provide a written inspection report, usually in digital format.

Inspection reports:

  • Are prepared solely for the named client

  • Relate only to the inspected property

  • Must not be relied upon by third parties without our written consent

Reports identify visible defects and issues but may not identify concealed or future defects.

 

7. New-Build and Snagging Inspections

For new-build properties, inspections are intended to highlight workmanship issues and visible defects at the time of inspection.

We do not:

  • Supervise building works

  • Approve construction methods

  • Certify compliance with building regulations or warranties

Responsibility for rectifying defects remains with the builder or developer.

 

8. Fees and Payment

Prices for services are displayed on the Website or confirmed at the time of booking.

Payment terms:

  • Payment is required in advance unless otherwise agreed

  • Online payments are processed securely via third-party payment providers

  • We do not store payment card details

All prices are in GBP and inclusive of VAT where applicable.

 

9. Cancellations and Rescheduling

Cancellation terms:

  • Cancellations made more than [e.g. 48] hours before the inspection may be eligible for a refund or reschedule

  • Late cancellations or failure to provide access may result in a charge

Any refunds are issued at our discretion, in line with consumer law.

 

10. Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

We aim to provide services with reasonable care and skill. If you are dissatisfied, please contact us promptly so we can attempt to resolve the issue.

 

11. Limitation of Liability

To the extent permitted by law:

  • We are not liable for losses arising from issues not visible or accessible at the time of inspection

  • We are not liable for indirect or consequential losses

We do not exclude or limit liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot legally be excluded

 

12. Intellectual Property

All content on this Website, including text, images, logos, and reports, is owned by or licensed to us.

You may not copy, reproduce, or distribute content without our prior written permission.

 

13. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for their content or availability.

 

14. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy, which forms part of these Terms.

 

15. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our Website.

 

16. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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