Privacy Policy

​Last updated: 04/2/2026

 

1. Who We Are

Coppinger Construction Services (“we”, “us”, or “our”) provides new home inspection services in the United Kingdom. We are the data controller responsible for your personal data.

Company details:
Company name: Coppinger Construction Services
Registered address: 285, Drayton High Rd, Norwich, Norfolk
Email: Coppingerconstructionservices@gmail.com
Phone: 07800 538382

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2. What Personal Data We Collect

We may collect and process the following categories of personal data:

a. Information You Provide to Us

When you contact us, book an inspection, or use our services, we may collect:

• Name

• Email address

• Telephone number

• Billing address

• Property address being inspected

• Builder or developer details (if provided)

• Any information you provide via contact forms, emails, or phone calls

b. Inspection Reports and Related Data

As part of our services, we collect and generate:

• Property inspection reports

• Photographs and notes relating to the inspected property

• Snagging lists and defect documentation

Inspection reports may include personal data where relevant (such as homeowner details or property addresses).

c. Payment Information

When you make an online payment, payments are processed securely by third-party payment providers (such as Stripe, PayPal, or similar).
We do not store full payment card details on our systems.

We may receive:

• Confirmation of payment

• Transaction references

• Billing details necessary for accounting and tax purposes

d. Automatically Collected Data

When you use our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and usage data

• Date and time of visits

 

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide and manage inspection services

• To arrange appointments and communicate with you

• To produce and deliver inspection reports

• To process payments and maintain financial records

• To respond to enquiries and customer service requests

• To improve our website and services

• To comply with legal and regulatory obligations

 

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – where processing is necessary to provide inspection services you have requested

• Legal obligation – for accounting, tax, and regulatory compliance

• Legitimate interests – to operate and improve our business and services

• Consent – where required (for example, optional marketing communications)

 

5. Sharing Your Personal Data

We may share your personal data with:

• Service providers (e.g. website hosting, scheduling systems, payment processors)

• Professional advisers such as accountants or insurers

• Regulatory authorities or law enforcement where legally required

All third parties are required to protect your personal data and use it only for specified purposes.

We do not sell your personal data.

 

6. International Data Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations

• Standard contractual clauses or equivalent protections

 

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Despite these measures, no online system can be guaranteed to be completely secure.

 

8. Data Retention

We retain personal data only for as long as necessary, including:

• Customer and inspection records retained for legal, insurance, and contractual purposes

• Financial records retained as required by UK tax law

Inspection reports may be retained for a reasonable period in case of queries, disputes, or legal claims.

 

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Restrict or object to processing

• Data portability

• Withdraw consent at any time (where processing is based on consent)

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://www.ico.org.uk

To exercise your rights, contact us using the details above.

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10. Cookies

Our website uses cookies to improve functionality and analyse usage. You can control cookies through your browser settings. For more information, please see our Cookie Policy [if applicable].

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11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.